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I'm Josephine, a UX designer and researcher at Capital One who thrives in the early-stages of the design process where I can tackle complex user flows and champion a research-first approach.

I collaborate with multiple partners across Capital One Small Business including designers, product managers, and engineers to provide recommendations that drive product development forward. Having worked with teams with varying degrees of knowledge of UX research, I am well-versed in communicating the value of UX research to senior leadership and ensuring research findings have a direct business impact. 

I also speak about UX research - most recently as a guest lecturer at Northeastern University and previously at UXPA Boston's annual conference. Reach out to inquire about my availability. 

Prior to Capital One, I led UX research at the Harvard Business Review and designed experiences and educational resources across the US, UK and China.

When not solving problems for users, you can find me indoor rock climbing, sketching at local art museums, or listening to NPR podcasts.

Josephine Massey
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