I'm Josephine, a UX designer and researcher who thrives in the early-stages of the design process where I can tackle complex user flows and champion a research-first approach.

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Having most recently completed an MBA at Cambridge University's Judge Business School with a concentration in Finance, I'm comfortable working at the intersection of business and customer needs. Previously at Capital One, I collaborated with multiple partners across Capital One Small Business including designers, product managers, and engineers to provide recommendations that drive product development forward. Having worked with teams with varying degrees of knowledge of UX research, I am well-versed in communicating the value of UX research to senior leadership and ensuring research findings have a direct business impact. ​

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Prior to Capital One, I led UX research at the Harvard Business Review and designed experiences and educational resources across the US, UK and China.

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When not solving problems for users, you can find me playing tennis, sketching at local art museums, or listening to NPR podcasts.